Frequently Asked Questions
Need help? Be sure to visit our support forums for answers to your frequently asked questions!
Design
We have a show house based at Christian Malford near junction 17 of the M4
Yes – all our Garden Rooms are fully insulated, soundproofed, and come with infrared heating panels as standard. They are designed to withstand the great British weather and will be just as inviting as your own home, no matter the season.
Yes, your Garden Room will come with at least four double sockets, LED interior lights (on a dimmer), up & down exterior lights. All these will be in a brushed chrome finish. We will then wire your garden room to your house.
Yes, you are able to hang shelves, pictures etc. from the walls.
We fully plasterboard and skim the walls and ceiling (just like your house). We also fix a skirting board to your room. Once this is done we paint the room in white ready for you to decorate as you wish. We will also fit flooring so that you can start using your new Garden Room the moment it has been completed!
Survey
Scheduling a survey depends on which part of the country you live in. Surveys are normally scheduled within a week of enquiry.
We would recommend you are at the property for the duration of the survey as it will allow us to ask any questions about your installation and to advise you of anything you may need to know. We appreciate our customers lead busy lives, so as long as we can access your garden then it is possible for us to complete the survey without you present, and your project manager can discuss the survey results with you at a more convenient time.
We will book a one-hour slot on the day of your survey. Usually, the survey will take 30 – 45 minutes but we book up to an hour to ensure we have enough time to be as thorough as possible. Once the survey has been completed, you will receive a quote within 24 hours of the visit.
Planning
The beauty of a Garden Room is that they do not require planning permission, we have carefully designed our products so they meet all regulations. There may be some very rare exceptions to this, such as your property being on conservation land, however, 90% of the time you will not require planning permission. Your dedicated project manager will be able to help you take care of any planning requirements should they arise.
We should be able to go right up to a garden wall. However, it depends on the height of the wall and potentially other elements. You may also need to check with your local council.
Your garden may need to be levelled. This will be advised on your survey visit.
Install
We require a £250 deposit and this gets deducted from the 50% deposit on confirmation of drawings.
All our Garden Rooms are modular and constructed using SIP design. This means they can be easily delivered to your garden through small or narrow access routes and, if need be, we can deliver through your property. Generally, if you can fit a wheelie bin through your access, then we can deliver a Garden Room. As part of our site survey, we will do a delivery walk-through and identify the best route for delivery and if needed find a way to overcome any access issues. For every construction we undertake, we will assign you a personal project manager and they will be able to plan your delivery.
Once your Garden Room has been delivered, our installation team will be onsite for a few days.
Your Garden Room will usually be completed within 4-6 weeks from the day we receive your installation deposit to the day of completion. Wherever possible, we will try to keep all lead-times to a minimum but we will not cut corners. If you have specific timescale requirements then please chat with one of our experts using the live chat facility or by filling out our contact form.
We are based in Wiltshire and we cover the Southwest. We will however look further afield, no problem.
We can add partition walls to any of our Garden Rooms to create additional space. The price can vary depending on room and size but we are able to provide a full quote as part of our design consultation.
Depending on location, a booster, hub or ethernet cable. Please ask for further detail.
Our Garden Rooms are built in modular panels and installed using ground screws (not concrete foundations), so there is the option to move them down the line. Speak to our team as early as possible if you are thinking of moving house and taking your Garden Room with you.
Payment
Once you are happy with the drawings you will be required to pay 50% of the total cost (your initial instillation date deposit of £250 deducted).
A further 40% is required after stage 1 of the build (groundworks and super structure in place) with the remaining 10% on completion where your guarantee and Part P (electrical) certificates will be issued.
Guarantee
For total peace of mind all our garden rooms are covered by a 10 year structural guarantee. This will cover design and manufacturing faults and any material failure. If a fault occurs within the 10 year guarantee we will repair or replace any faulty components completely free of charge.
We also provide a one year guarantee on all internal floor, electrical installations, appliances, doors and windows, locks and handles. Our guarantee runs alongside any manufacturer's guarantees that may be issued.
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Contact us today